Ahmed Khan
Customer Service Supervisor
ahmed.khan@example.com · +971 50 123 4567 · Dubai, UAE · linkedin.com/in/ahmedkhan
- Nationality
- Pakistani
- Visa status
- Employment visa, transferable. Notice period: 30 days
Summary
Customer service supervisor with five years in Dubai retail and telecoms. I lead a team of 12, handle escalations in English, Urdu and conversational Arabic, and keep complaint resolution inside 24 hours.
Experience
Customer Service Supervisor, Al Noor Electronics
Mar 2022 – Present
- Lead 12 advisers across two stores and the phone line, about 900 customer contacts a week
- Brought average complaint resolution from 3 days to under 24 hours with a daily escalation review
- Trained 20 new joiners on returns policy and the POS system
Customer Service Executive, Gulf Telecom Retail
Jun 2020 – Feb 2022
- Handled plan changes, device activations and billing queries for walk-in customers
- Rated in the top three advisers for customer satisfaction in 2021
Education
Bachelor of Business Administration, University of Karachi
2015 – 2019
Skills
Team scheduling, Complaint handling, Retail POS, Zendesk
Languages
English (Fluent), Urdu (Native), Arabic (Conversational)
Licences
UAE driving licence (light vehicle), RTA Dubai



